We take your privacy very seriously. Please read this privacy notice (“Notice”) carefully as it contains important information on who we are and how and why we collect, store, use and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.

We collect, use and are responsible for certain personal information about you. When we do so we are subject to the General Data Protection Regulation (GDPR), which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

Throughout this Policy, we refer to the following terms, which have the following meaning:

“we”, “us” and “our” means The Factory Dalston;

“you” means our client, having entered into the Contract with us;

“Contract” means the main Venue Rental Agreement we have entered into with you, in which reference is made to this Policy;

“personal information” means any information relating to an identified or identifiable individual.

Any capitalized terms not defined in this Policy have the same meaning as they have in the Contract between you and us. 

Personal information we collect and how we collect it

We may collect and use the following personal information about you in the process of entering into a Contract with you and during the course of the Event:

  • names and contact information of employees, including addresses, e-mail addresses and telephone numbers, as well as company details
  • names of attendants to the Event.

This personal information is required to provide you with our services under the Contract. If you do not provide the information we ask for, it may delay or prevent us from providing services to you.

We collect the abovementioned personal information directly from you. 

How and why we use your personal information

Under data protection law, we can only use your personal information if we have a proper reason for doing so, e.g.:

  • to comply with our legal and regulatory obligations;
  • for the performance of our contract with you or to take steps at your request before entering into a contract;
  • for our legitimate interests or those of a third party; or
  • where you have given consent.

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

 

Promotional communications

We may use your personal information to send you updates by email about our services, including exclusive offers, promotions or new services.

We have a legitimate interest in processing your personal information for promotional purposes (see above ‘How and why we use your personal information’). This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.

We will always treat your personal information with the utmost respect and never sell it with other organisations for marketing purposes.

You have the right to opt out of receiving promotional communications at any time by:

  • contacting us at info@thefactory.co.uk;
  • using the ‘unsubscribe’ link in emails you receive from us.

We may ask you to confirm or update your marketing preferences if you instruct us to provide further services in the future, or if there are changes in the law, regulations, or the structure of our business.

Who we share your personal information with

We routinely share your personal information with:

  • third parties we use to help deliver our services to you;
  • other third parties we use to help us run our business, such as service providers for the delivery of our newsletter.

We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers relating to ensure they can only use your personal information to provide services to us and to you. 

We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations. 

We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymised but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

We will not share your personal information with any other third party.

How we hold your personal information

We will keep your personal information while we are providing services to you. Thereafter, we will keep your personal information for as long as is necessary:

  • to respond to any questions, complaints or claims made by you or on your behalf;
  • to show that we treated you fairly;
  • to keep records required by law.

We will not retain your personal information for longer than necessary for the purposes set out in this Notice. Different retention periods apply for different types of personal information. 

When it is no longer necessary to retain your personal information, we will delete it.

Transfers of your personal information out of the EEA

To deliver services to you, it is sometimes necessary for us to share your personal information outside the European Economic Area (EEA), e.g. with our service providers located outside the EEA. These transfers are subject to special rules under European and UK data protection law.

We use Mailchimp as a service provider to send our newsletters. Mailchimp operates servers based in the USA. Mailchimp has certified to the EU-US privacy shield framework, which means that they comply with the EU’s GDPR data protection principles. The transfer of your personal information to Mailchimp is therefore compliant with the GDPR.

Should we employ other service providers to which personal information is transferred based in non-EEA countries and such service providers have not certified to an approved framework, we will ensure the transfer complies with data protection law and all personal information will be secure. Our standard practice is to use standard data protection contract clauses that have been approved by the European Commission. 

Your rights

Under data protection laws, you have a number of rights which you can exercise free of charge. Those rights are:

  • Access to your personal information and to certain other supplementary information that this Policy is already designed to address.
  • Require us to correct any mistakes in your personal information which we hold.
  • Require the erasure of personal information concerning you in certain situations.
  • Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations.
  • Object at any time to processing of personal information concerning you for direct marketing.

 

  • Object in certain other situations to our continued processing of your personal information.
  • Otherwise restrict our processing of your personal information in certain circumstances.
    If you want to exercise any of your rights, please contact us by e-mail: info@thefactory.co.uk. Please let us know what your request relates to and provide us with enough information to identify you. We may require you to provide us with proof of identity and address in order to prevent misuse.

Keeping your personal information secure

We have appropriate security measures to prevent personal information from being accidentally lost, or used or accessed unlawfully. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.  

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. 

Complaints

We hope that we can resolve any query or concern you may raise about our use of your information. 

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113.

Changes to this Notice

This Notice was last updated on 4th October 2019.

We may change this Notice from time to time. When we do we will inform you via e-mail.

Contact us

Please contact us by post or e-mail if you have any questions about this Notice or the information we hold about you.

Our contact details are:

The Factory Dalston
21-31 Shacklewell Lane
London, E8 2DA
info@thefactory.co.uk

We take your privacy very seriously. Please read this privacy notice (“Notice”) carefully as it contains important information on who we are and how and why we collect, store, use and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.

We collect, use and are responsible for certain personal information about you. When we do so we are subject to the General Data Protection Regulation (GDPR), which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

Throughout this Policy, we refer to the following terms, which have the following meaning:

“we”, “us” and “our” means The Factory Dalston;

“you” means our client, having entered into the Contract with us;

“Contract” means the main Venue Rental Agreement we have entered into with you, in which reference is made to this Policy;

“personal information” means any information relating to an identified or identifiable individual.

Any capitalized terms not defined in this Policy have the same meaning as they have in the Contract between you and us. 

Personal information we collect and how we collect it

We may collect and use the following personal information about you in the process of entering into a Contract with you and during the course of the Event:

names and contact information of employees, including addresses, e-mail addresses and telephone numbers, as well as company details
names of attendants to the Event.
This personal information is required to provide you with our services under the Contract. If you do not provide the information we ask for, it may delay or prevent us from providing services to you.

We collect the abovementioned personal information directly from you. 

How and why we use your personal information

Under data protection law, we can only use your personal information if we have a proper reason for doing so, e.g.:

to comply with our legal and regulatory obligations;
for the performance of our contract with you or to take steps at your request before entering into a contract;
for our legitimate interests or those of a third party; or
where you have given consent.
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

 

Promotional communications

We may use your personal information to send you updates by email about our services, including exclusive offers, promotions or new services.

We have a legitimate interest in processing your personal information for promotional purposes (see above ‘How and why we use your personal information’). This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.

We will always treat your personal information with the utmost respect and never sell it with other organisations for marketing purposes.

You have the right to opt out of receiving promotional communications at any time by:

contacting us at info@thefactory.co.uk;
using the ‘unsubscribe’ link in emails you receive from us.
We may ask you to confirm or update your marketing preferences if you instruct us to provide further services in the future, or if there are changes in the law, regulations, or the structure of our business.

Who we share your personal information with

We routinely share your personal information with:

third parties we use to help deliver our services to you;

other third parties we use to help us run our business, such as service providers for the delivery of our newsletter.
We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers relating to ensure they can only use your personal information to provide services to us and to you. 

We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations. 

We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymised but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

We will not share your personal information with any other third party.

How we hold your personal information

We will keep your personal information while we are providing services to you. Thereafter, we will keep your personal information for as long as is necessary:

to respond to any questions, complaints or claims made by you or on your behalf;
to show that we treated you fairly;
to keep records required by law.
We will not retain your personal information for longer than necessary for the purposes set out in this Notice. Different retention periods apply for different types of personal information. 

When it is no longer necessary to retain your personal information, we will delete it.

Transfers of your personal information out of the EEA

To deliver services to you, it is sometimes necessary for us to share your personal information outside the European Economic Area (EEA), e.g. with our service providers located outside the EEA. These transfers are subject to special rules under European and UK data protection law.

We use Mailchimp as a service provider to send our newsletters. Mailchimp operates servers based in the USA. Mailchimp has certified to the EU-US privacy shield framework, which means that they comply with the EU’s GDPR data protection principles. The transfer of your personal information to Mailchimp is therefore compliant with the GDPR.

Should we employ other service providers to which personal information is transferred based in non-EEA countries and such service providers have not certified to an approved framework, we will ensure the transfer complies with data protection law and all personal information will be secure. Our standard practice is to use standard data protection contract clauses that have been approved by the European Commission. 

Your rights

Under data protection laws, you have a number of rights which you can exercise free of charge. Those rights are:

Access to your personal information and to certain other supplementary information that this Policy is already designed to address.
Require us to correct any mistakes in your personal information which we hold.
Require the erasure of personal information concerning you in certain situations.
Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations.
Object at any time to processing of personal information concerning you for direct marketing.
 

Object in certain other situations to our continued processing of your personal information.
Otherwise restrict our processing of your personal information in certain circumstances.
If you want to exercise any of your rights, please contact us by e-mail: info@thefactory.co.uk. Please let us know what your request relates to and provide us with enough information to identify you. We may require you to provide us with proof of identity and address in order to prevent misuse.
Keeping your personal information secure

We have appropriate security measures to prevent personal information from being accidentally lost, or used or accessed unlawfully. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.  

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. 

Complaints

We hope that we can resolve any query or concern you may raise about our use of your information. 

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113.

Changes to this Notice

This Notice was last updated on 4th October 2019.

We may change this Notice from time to time. When we do we will inform you via e-mail.

Contact us

Please contact us by post or e-mail if you have any questions about this Notice or the information we hold about you.

Our contact details are:

The Factory Dalston
21-31 Shacklewell Lane
London, E8 2DA
info@thefactory.co.uk


The Factory Opening Hours
Monday: 8am — 5pm
Tuesday — Saturday: 8am — 7pm
Sunday: 10am — 6pm

Opening Hours
Monday: 8am — 5pm
Tuesday — Saturday: 8am — 6pm
Sunday: 10am — 6pm

The Factory Opening Hours
Monday: 8am — 5pm
Tuesday — Saturday: 8am — 7pm
Sunday: 10am — 6pm


The Factory
21 — 31 Shacklewell Ln.
Dalston, London,
E8 2DA


The Factory
21 — 31 Shacklewell Ln.
Dalston, London,
E8 2DA


The Factory
21 — 31 Shacklewell Ln.
Dalston, London,
E8 2DA


Contact us
info@thefactory.co.uk
@thefactorydalston



Contact us
info@thefactory.co.uk
@thefactorydalston


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