Privacy Notice
We take your privacy very seriously. Please read this privacy notice (“Notice”) carefully as it contains important information on who we are and how and why we collect, store, use, and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.
We collect, use, and are responsible for certain personal information about you. When we do so, we are subject to the General Data Protection Regulation (GDPR), which applies across the European Union (including in the United Kingdom), and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
Key Terms
Throughout this Notice, we refer to the following terms, which have the following meanings:
● “we,” “us,” and “our” means The Factory Dalston;
● “you” means our client, having entered into a contract with us;
● “Contract” means the main Venue Rental Agreement we have entered into with you, in which reference is made to this Notice;
● “personal information” means any information relating to an identified or identifiable individual.
Any capitalized terms not defined in this Notice have the same meaning as they have in the Contract between you and us.
Personal Information We Collect and How We Collect It
We may collect and use the following personal information about you in the process of entering into a Contract with you, running lead generation campaigns, and during the course of providing our services:
● Names and contact information, including addresses, email addresses, and telephone numbers, as well as company details;
● Names of attendees to events;
● Information you provide via lead generation forms on Meta platforms (e.g., Facebook and Instagram), such as your name, email address, and phone number.
This personal information is required to provide you with our services under the Contract. If you do not provide the information we ask for, it may delay or prevent us from providing services to you.
We collect personal information directly from you, including through our website, emails, phone calls, and lead generation forms on Meta platforms or similar services.
How and Why We Use Your Personal Information
Under data protection law, we can only use your personal information if we have a proper reason for doing so, such as:
● To comply with our legal and regulatory obligations;
● For the performance of our contract with you or to take steps at your request before entering into a contract;
● For our legitimate interests or those of a third party; or
● Where you have given consent.
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.
Lead Generation and Contacting You
We may collect personal information via lead generation forms on Meta platforms, such as Facebook and Instagram. By submitting your information through these forms, you provide explicit consent for us to contact you regarding your inquiry or our services. This may include responding to your inquiry, providing information about our services, or sending promotional updates.
If you no longer wish to be contacted, you may withdraw your consent at any time by contacting us at info@thefactory.co.uk or using the ‘unsubscribe’ link provided in promotional communications.
Promotional Communications
We may use your personal information to send you updates by email, phone, or other means about our services, including exclusive offers, promotions, or new services. This includes information obtained through lead generation campaigns.
We have a legitimate interest in processing your personal information for promotional purposes. Where consent is needed, we will ask for it separately and clearly.
We will always treat your personal information with the utmost respect and never sell it to other organizations for marketing purposes.
You have the right to opt out of receiving promotional communications at any time by:
● Contact us at info@thefactory.co.uk;
● Using the ‘unsubscribe’ link in emails you receive from us.
We may ask you to confirm or update your marketing preferences if you instruct us to provide further services in the future or if there are changes in the law, regulations, or the structure of our business.
Who We Share Your Personal Information With
We routinely share your personal information with:
● Third parties we use to help deliver our services to you;
● Third parties we use to help us run our business, such as service providers for the delivery of newsletters or lead generation campaigns (e.g., Meta Platforms, Inc.).
We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect it. We also impose contractual obligations on service providers to ensure they can only use your personal information to provide services to us and you.
We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.
We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymized, but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.
We will not share your personal information with any other third party.
How We Hold Your Personal Information
We will keep your personal information while we are providing services to you. Thereafter, we will keep your personal information for as long as is necessary:
● To respond to any questions, complaints, or claims made by you or on your behalf;
● To show that we treated you fairly;
● To keep records required by law.
When it is no longer necessary to retain your personal information, we will delete it.
Transfers of Your Personal Information Outside the EEA
To deliver services to you, it is sometimes necessary for us to share your personal information outside the European Economic Area (EEA), such as with our service providers located outside the EEA.
For example, we use Mailchimp to send our newsletters. Mailchimp operates servers based in the USA and has certified to the EU-US privacy shield framework, which means they comply with the GDPR. If other service providers outside the EEA are employed, we ensure the transfer complies with data protection law and that personal information remains secure.
Your Rights
Under data protection laws, you have a number of rights, which you can exercise free of charge. These include:
● Accessing your personal information and supplementary information;
● Requiring us to correct any mistakes in your personal information;
● Requiring the erasure of your personal information in certain situations;
● Receiving the personal information you provided to us in a structured, commonly used, and machine-readable format, and having the right to transmit those data to a third party;
● Objecting to processing of your personal information for direct marketing;
● Objecting in certain other situations to our continued processing of your personal information;
● Restricting our processing of your personal information in certain circumstances.
If you wish to exercise any of your rights, please contact us at info@thefactory.co.uk. We may require proof of identity to process your request.
Keeping Your Personal Information Secure
We have appropriate security measures to prevent personal information from being accidentally lost, used, or accessed unlawfully. We limit access to your personal information to those who have a genuine business need. Those processing your information will do so only in an authorized manner and are subject to confidentiality obligations.
We also have procedures in place to deal with suspected data breaches. We will notify you and any applicable regulator of a suspected data breach where legally required.
Complaints
We hope to resolve any queries or concerns you have about our use of your information. However, you may also lodge a complaint with a supervisory authority, such as the Information Commissioner’s Office (ICO) in the UK. You can contact the ICO at https://ico.org.uk/concerns or by telephone at 0303 123 1113.
Changes to This Notice
This Notice was last updated on 23rd January 2025. We may change this Notice from time to time. When we do, we will inform you via email.
Contact Us
If you have any questions about this Notice or the information we hold about you, please contact us:
The Factory Dalston
21-31 Shacklewell Lane, London, E8 2DA
info@thefactory.co.uk
Privacy Notice
We take your privacy very seriously. Please read this privacy notice (“Notice”) carefully as it contains important information on who we are and how and why we collect, store, use, and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.
We collect, use, and are responsible for certain personal information about you. When we do so, we are subject to the General Data Protection Regulation (GDPR), which applies across the European Union (including in the United Kingdom), and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
Key Terms
Throughout this Notice, we refer to the following terms, which have the following meanings:
● “we,” “us,” and “our” means The Factory Dalston;
● “you” means our client, having entered into a contract with us;
● “Contract” means the main Venue Rental Agreement we have entered into with you, in which reference is made to this Notice;
● “personal information” means any information relating to an identified or identifiable individual.
Any capitalized terms not defined in this Notice have the same meaning as they have in the Contract between you and us.
Personal Information We Collect and How We Collect It
We may collect and use the following personal information about you in the process of entering into a Contract with you, running lead generation campaigns, and during the course of providing our services:
● Names and contact information, including addresses, email addresses, and telephone numbers, as well as company details;
● Names of attendees to events;
● Information you provide via lead generation forms on Meta platforms (e.g., Facebook and Instagram), such as your name, email address, and phone number.
This personal information is required to provide you with our services under the Contract. If you do not provide the information we ask for, it may delay or prevent us from providing services to you.
We collect personal information directly from you, including through our website, emails, phone calls, and lead generation forms on Meta platforms or similar services.
How and Why We Use Your Personal Information
Under data protection law, we can only use your personal information if we have a proper reason for doing so, such as:
● To comply with our legal and regulatory obligations;
● For the performance of our contract with you or to take steps at your request before entering into a contract;
● For our legitimate interests or those of a third party; or
● Where you have given consent.
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.
Lead Generation and Contacting You
We may collect personal information via lead generation forms on Meta platforms, such as Facebook and Instagram. By submitting your information through these forms, you provide explicit consent for us to contact you regarding your inquiry or our services. This may include responding to your inquiry, providing information about our services, or sending promotional updates.
If you no longer wish to be contacted, you may withdraw your consent at any time by contacting us at info@thefactory.co.uk or using the ‘unsubscribe’ link provided in promotional communications.
Promotional Communications
We may use your personal information to send you updates by email, phone, or other means about our services, including exclusive offers, promotions, or new services. This includes information obtained through lead generation campaigns.
We have a legitimate interest in processing your personal information for promotional purposes. Where consent is needed, we will ask for it separately and clearly.
We will always treat your personal information with the utmost respect and never sell it to other organizations for marketing purposes.
You have the right to opt out of receiving promotional communications at any time by:
● Contact us at info@thefactory.co.uk;
● Using the ‘unsubscribe’ link in emails you receive from us.
We may ask you to confirm or update your marketing preferences if you instruct us to provide further services in the future or if there are changes in the law, regulations, or the structure of our business.
Who We Share Your Personal Information With
We routinely share your personal information with:
● Third parties we use to help deliver our services to you;
● Third parties we use to help us run our business, such as service providers for the delivery of newsletters or lead generation campaigns (e.g., Meta Platforms, Inc.).
We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect it. We also impose contractual obligations on service providers to ensure they can only use your personal information to provide services to us and you.
We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.
We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymized, but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.
We will not share your personal information with any other third party.
How We Hold Your Personal Information
We will keep your personal information while we are providing services to you. Thereafter, we will keep your personal information for as long as is necessary:
● To respond to any questions, complaints, or claims made by you or on your behalf;
● To show that we treated you fairly;
● To keep records required by law.
When it is no longer necessary to retain your personal information, we will delete it.
Transfers of Your Personal Information Outside the EEA
To deliver services to you, it is sometimes necessary for us to share your personal information outside the European Economic Area (EEA), such as with our service providers located outside the EEA.
For example, we use Mailchimp to send our newsletters. Mailchimp operates servers based in the USA and has certified to the EU-US privacy shield framework, which means they comply with the GDPR. If other service providers outside the EEA are employed, we ensure the transfer complies with data protection law and that personal information remains secure.
Your Rights
Under data protection laws, you have a number of rights, which you can exercise free of charge. These include:
● Accessing your personal information and supplementary information;
● Requiring us to correct any mistakes in your personal information;
● Requiring the erasure of your personal information in certain situations;
● Receiving the personal information you provided to us in a structured, commonly used, and machine-readable format, and having the right to transmit those data to a third party;
● Objecting to processing of your personal information for direct marketing;
● Objecting in certain other situations to our continued processing of your personal information;
● Restricting our processing of your personal information in certain circumstances.
If you wish to exercise any of your rights, please contact us at info@thefactory.co.uk. We may require proof of identity to process your request.
Keeping Your Personal Information Secure
We have appropriate security measures to prevent personal information from being accidentally lost, used, or accessed unlawfully. We limit access to your personal information to those who have a genuine business need. Those processing your information will do so only in an authorized manner and are subject to confidentiality obligations.
We also have procedures in place to deal with suspected data breaches. We will notify you and any applicable regulator of a suspected data breach where legally required.
Complaints
We hope to resolve any queries or concerns you have about our use of your information. However, you may also lodge a complaint with a supervisory authority, such as the Information Commissioner’s Office (ICO) in the UK. You can contact the ICO at https://ico.org.uk/concerns or by telephone at 0303 123 1113.
Changes to This Notice
This Notice was last updated on 23rd January 2025. We may change this Notice from time to time. When we do, we will inform you via email.
Contact Us
If you have any questions about this Notice or the information we hold about you, please contact us:
The Factory Dalston
21-31 Shacklewell Lane, London, E8 2DA
info@thefactory.co.uk
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The Factory Opening Hours
Monday — Saturday: 9am — 6pm
Sunday: 10am — 5pm
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Opening Hours
Monday: 8am — 5pm
Tuesday — Saturday: 8am — 6pm
Sunday: 10am — 6pm
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The Factory Opening Hours
Monday — Saturday: 9am — 6pm
Sunday: 10am — 5pm
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The Factory
21 — 31 Shacklewell Ln.
Dalston, London,
E8 2DA
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The Factory
21 — 31 Shacklewell Ln.
Dalston, London,
E8 2DA
—
The Factory
21 — 31 Shacklewell Ln.
Dalston, London,
E8 2DA
—
—
Contact us
info@thefactory.co.uk
IG: @thefactorydalston
FB: @thefactorydalston
—
Contact us
info@thefactory.co.uk
@thefactorydalston
Contact us
info@thefactory.co.uk
@thefactorydalston